How to locate your service provider

You can identify your service provider by simply looking at an old bill. The bill should indicate which company provides your cell phone service.

How to locate your phone's brand

The brand of your phone can be located on the handset itself - often directly above the display screen or on the back of the phone. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your phone model

Your phone model is typically identified on the back of the phone behind the battery. Simply remove the phone battery and locate the label adhered to the phone. Still can't find your phone's model? Click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device. Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor brand

Your processor type is listed in your owners manual and typically displayed on the casing as a sticker - often directly on the front face of your device . Still can't find your product's processor type then you may need to turn the device on and follow the instructions under Processor Speed. There you will find both.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your processor speed

Your processor speed is most easily identified by turning the device on and following the simple three step process shown in the Processor Identification Steps linked here. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your monitor brand

The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your monitor brand

The brand of your monitor is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

How to locate your computer brand

The brand of your computer is shown in your owners manual and is typically located on the casing itself - often directly on the front face. If you still can't find it, click "Don't Know / Other" and we'll take care of it for you.

Is the phone fully functional?

• Yes: My phone will both send and receive a phone call. All the features on my phone are in full working order (camera, keyboard, software, touch screen & ports). I have removed or disabled my person lock code or password.
• No: One or more features on my phone are not working. My phone will not make or receive a call. User lock is activated.

Is the screen broken, damage or leaking?

• Yes: My phone screen/LCD is damaged scratched, cracked and/or leaking. My touch screen has dark shaded area or blotches. The display is no longer fully functional. The screen shows signs of leaking or bleeding.
• No: My phone screen/LCD has no scratches, dark shaded or blemished areas. The display is fully functional and working. There is no evidence of bleeding or leakage. My touch screen is fully functional.

Is there any liquid damage or corrosion?

• Yes: Look for the liquid indicator behind the battery. If the sticker is no longer white and has changed colors, then liquid damage has occurred and you must answer "yes" to the question.
• No: The liquid damage indicator behind the battery is white and no liquid damage is visible.

Is the hinge cracked?

• Yes: The hinge has visible cracks, damage or is separated. The hinge no longer functions correctly (for example: auto shut off feature, stop feature, latch, etc).
• No: The hinge functions correctly and shows no physical signs of damage.

Is the phone locked?

• No: Phone is able to send and receive calls and all features are working without the need to enter any unique code or password prior to use.
• Yes: Phone requires user to enter a unique code or password before sending and receiving calls or using other phone features (camera, keyboard, software). Typically a 4-digit numeric code of your choosing unless your phone permits the use of a longer password.

Is the computer fully functional?

Your computer is able to properly power on and stay on, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.

Is the pc fully functional?

Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.

Is the pc fully functional?

Your computer is able to properly power on and stay on, all the keys are working, including any track ball or touch pad mouse, and it is not overly noisy indicating a problem with the cooling fan motor. If you can answer to the affirmative to these points, then please select YES.